SAA Cargo CSS September 2015 -

SAA Cargo CSS September 2015: View Response #3

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Name of the Customer

Mark Hindle

Name of Company

Keringa Petwings

Province

Gauteng

City

Johannesburg

Please indicate your designation

Manager

Other (Specify)

How often do you use domestic cargo services?

Daily

How often do you use regional cargo services?

Annually

How often do you use international cargo services?

Daily

Which of the following airlines do you use for Domestic Cargo Services?

BA/Comair

Which one of the following airlines do you use for Regional Cargo Services?

South African Airways Cargo; Airlink; SA Express; Other

Other - Specify

Comair

Which of the following airlines do you use for International Cargo Services

British Airways; Emirates; Etihad; KLM/Air France; Lufthansa; Qantas; South African Airways; Swiss

Other: Specify

Which additional destinations you believe must be added to the SAA Cargo schedule?

How do you rate our services in comparison to our competitors?

Excellent

Please rate the quality and service efficiency of the following SAA Cargo Products & Services.

	Excellent		Good		Average
	1	2	3	4	5

General Cargo Services
Valuable Cargo Services (VAL)
Perishables (PER)
Dangerous Goods (DGR)
Live Animals (AVI)
Mail
Courier Services
Human Remains (HUM)
SAA Cargo Express
Small Cargo: No express booking
Bulk Cargo: Booked express
Domestic Express: Daytime
Domestic Express: Starlight
Regional Courier Services
Charter Service
Cargo Handling Services

Please rate the services and efficiency of the following SAA Cargo departments.

	Poor		Average		Good
	1	2	3	4	5

Customer Services
Reservations
Exports
Imports
Domestic Forwarding
Domestic Receiving
Sales
Special Services: Courier
Special Services: Mail
Special Services: Transhipments
Claims Department
Credit Management & Verifications
Communications

Your opinion about our rates (please tick appropriate box & write your comments in space provided)

Competitive

What do you like most about SAA Cargo?

The fact that the people that we make AVI Bookings are always very eager to assist and can always help, even at very last minute

What do you like least about SAA Cargo?

Please rate the services and efficiency of our Reservations and Customer Service Personnel

	Poor		Average		Good
	1	2	3	4	5

Professionalism and Efficiency
Product Knowledge
Friendliness and Warmth
Helpfulness
Communication Skills
Overall service standards of our Customer Service Agents

Please rate the service and efficiency of our Customer Service Agents at Acceptance Counters.

	Poor		Average		Good
	1	2	3	4	5

Professionalism and Efficiency
Product Knowledge
Friendliness and Warmth
Helpfulness
Communication Skills
Overall service standards of our Customer Service Agents

Please rate the services and efficiency of our Customer Service Agents at Delivery Counters

	Poor		Average		Good
	1	2	3	4	5

Professionalism and Efficiency
Product Knowledge
Friendliness and Warmth
Helpfulness
Communication Skills
Overall service standards of our Customer Service Agents

Please rate your experience with the security standards

	Poor		Average		Good
	1	2	3	4	5

Professionalism of security personnel at the gate
Efficiency of security personnel at the gate
Safety in the premises
The screening in the warehouse upon lodging of cargo
The screening in the warehouse during cargo collection

Does your company believe that there are benefits in using e-Freight?

Not Applicable

Is your company e-Freight ready?

Not Applicable

SAA Cargo CSS September 2015: View Response #3

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Name of the Customer

Name of Company

Province

City

Please indicate your designation

Other (Specify)

How often do you use domestic cargo services?

How often do you use regional cargo services?

How often do you use international cargo services?

Which of the following airlines do you use for Domestic Cargo Services?

Which one of the following airlines do you use for Regional Cargo Services?

Other - Specify

Which of the following airlines do you use for International Cargo Services

Other: Specify

Which additional destinations you believe must be added to the SAA Cargo schedule?

How do you rate our services in comparison to our competitors?

Please rate the quality and service efficiency of the following SAA Cargo Products & Services.

Please rate the services and efficiency of the following SAA Cargo departments.

Your opinion about our rates (please tick appropriate box & write your comments in space provided)

What do you like most about SAA Cargo?

What do you like least about SAA Cargo?

Please rate the services and efficiency of our Reservations and Customer Service Personnel

Please rate the service and efficiency of our Customer Service Agents at Acceptance Counters.

Please rate the services and efficiency of our Customer Service Agents at Delivery Counters

Please rate your experience with the security standards

Does your company believe that there are benefits in using e-Freight?

Is your company e-Freight ready?

How can we improve our service and product offering to you?

Thank you for your valued input.

South African Airways Cargo

SAA Cargo CSS September 2015: View Response #3

Top Link Bar

Quick Launch

Name of the Customer

Name of Company

Province

City

Please indicate your designation

Other (Specify)

How often do you use domestic cargo services?

How often do you use regional cargo services?

How often do you use international cargo services?

Which of the following airlines do you use for Domestic Cargo Services?

Which one of the following airlines do you use for Regional Cargo Services?

Other - Specify

Which of the following airlines do you use for International Cargo Services

Other: Specify

Which additional destinations you believe must be added to the SAA Cargo schedule?

How do you rate our services in comparison to our competitors?

Please rate the quality and service efficiency of the following SAA Cargo Products & Services.

Please rate the services and efficiency of the following SAA Cargo departments.

Your opinion about our rates (please tick appropriate box & write your comments in space provided)

What do you like most about SAA Cargo?

What do you like least about SAA Cargo?

Please rate the services and efficiency of our Reservations and Customer Service Personnel

Please rate the service and efficiency of our Customer Service Agents at Acceptance Counters.

Please rate the services and efficiency of our Customer Service Agents at Delivery Counters

Please rate your experience with the security standards

Does your company believe that there are benefits in using e-Freight?

Is your company e-Freight ready?

How can we improve our service and product offering to you?

Thank you for your valued input. South African Airways Cargo

Thank you for your valued input.

South African Airways Cargo